StelaVino Guided Wine Tours FAQ’s

StelaVino GWT is committed to providing all its customers with a safe, enjoyable tour environment. The South-East Tasmanian wine areas are Cool Climate regions that produce slow-ripening grapes that ensure high quality, well-balanced and full-flavoured wines for you to enjoy and purchase. Tours run with a minimum of 2 passengers and a maximum of 10.

Please contact us at stel@stelavino.com.au or phone 0434411542 for assistance.
 
 
Guided Tour Prices

Our Guided Wine Tour price, of $197.50, is inclusive of our 10% Goods & Services Tax (GST) and is in Australian Dollars.

What to Bring ?

South-East Tasmania can have 4 seasons in 1 day – I advise you to bring a warm Coat /Jacket/ Hoodie of some kind…just in case. The Tasmanian sun is intense and you can burn quickly, don’t forget a hat and your 50+. We may go inside a working winery where the wearing “Closed-toe” footwear (shoes) is a stringent, legal, safety requirement. You do not want to miss out on any section of the tour.

Credit Card and Privacy Policy

There is NO sharing or disclosure of any of our customers’ personal detail with any third party – All details given to StelaVino Guided Wine Tours, including Credit Card details are solely used for the smooth operation of our tour.

Tour and Responsible Service of Alcohol Policy

The Liquor Licensing Act of 1990 requires the following: All Customers must be 18 years and Older to participate in the tour. Each winery cellar door we visit ensures that alcohol served on the tour is done so in a responsible manner. It is the responsibility of the customer to consume alcohol safely, and in accordance with their dietary requirements; including food intolerances and allergies. It is also the responsibility of the customer to NOT drive a vehicle if they have consumed alcohol that places them over the legal limits.

Dietary Requirements

Included in StelaVino’s Guided Wine Tour is a lunch prepared from fresh local Tassie produce accompanied with a glass of wine. If you have any special dietary requirements, please email us at stel@stelavino.com.au and we will arrange an alternative main meal for lunch where possible.

Tours

There are 4 distinct wine regions in close proximity to Hobart, and over 100 sub-regions with some unique aspects of terroir. To get an understanding of the scope and variety of South Eastern Tasmania’s wines we have broken down our tours into 4 areas – Your guided tour may cover 1 or more regions in the one day. The wineries/vineyards visited each day will vary due to the vagaries of living “on” and “off” the land. Each day’s itinerary is up to the people we visit who own and work the land. Emergency netting, Seasonal duties, pump failures, weather conditions, etc all play a part in our schedule. We will know our day’s adventure 24 hours before departure. Coal River Valley and surrounds: Deep, rich soils, black cracking clay above rich limestone veins and an abundance of water and sunshine results in some unique aspects of terroir that impart wonderful flavours to the wines produced here. Derwent River Valley and surrounds: The alluvial river soils, over 30 million years old, and the calcareous limestone that snakes its way beneath the topsoil alongside the wide expanse of water that the Derwent River provides, combined with the incredibly low rainfall gives this region something different – and their wines show this difference. Huon Valley / Channel and surrounds: This is the region that is the LAST to pick pinot noir in Australia – find out why, and how they differ from the rest. Hidden Treasures: those very small, boutique, family growers and producers that many never get to hear of, let alone visit and taste their wonderful wine. You will talk to the person/s that till the soil; plant the vines; pick the grapes and produce the wine!

Where to Meet and Depart

Steliano Cusmiani, owner and your wine tour guide will meet you at the Tasmanian Travel and Information Centre, on the Corner of Elizabeth Streets & Davey Streets, Hobart. Please arrive no later than 9.20am. The tour will start at exactly 9.30am. Tours run with a minimum of 2 passengers and a maximum of 10. Please contact us at stel@stelavino.com.au or phone 0434411542 for assistance.

Bookings + Payments

Bookings are essential – Payment at the time of booking is required, and booking our guided tour is available via our secure online booking system or via the phone up until 8.30pm the day prior to the tour’s departure. Bookings are essential. If you would prefer to speak with Steliano to book your tour, then please don’t hesitate to contact Steliano on 0434411542 to make your booking. Once you have booked and your payment has been processed, you will receive a booking confirmation via email once the funds have cleared and appear in our account. We accept payment by Visa, Mastercard, and American Express via our online booking system, or over the phone.  A 1.7% credit card surcharge is applicable to all bookings. To avoid the credit card surcharge I am happy to provide you with our business’ banking details so that  you can make your payment via a bank transfer.

Cancellation & Change of Booking Policy

We do not offer refunds

You may make changes to your booked guided tour up until 48 hours prior to departure without incurring a penalty. You can book a new guided tour immediately, or, if you are unable to book a new tour date immediately, we will happily hold the value of your tour in the form of a credit which will be valid for 365 days from the date of original Tour. Once a tour is rescheduled no other changes are available. Cancellations within 48 hours of your tour’s departure means that a credit, or refund, or rescheduling is unavailable.

Single traveller

If you are a single traveller and minimum numbers to run the tour (2 people) are not met by midday the day before the tour, you will be contacted by one of our friendly staff and we will arrange a full refund of your ticket price. In the unlikely event that your StelaVino Guided Wine Tour is cancelled, a full refund will be provided to our StelaVino Guided Wine Tour customers.

The vineyards we visit and have relationships with:

www.coalvalley.com.au

www.frogmorecreek.com.au

www.puddleduck.com.au

www.pooleywines.com.au

www.noctonwine.com.au

www.derwentestate.com.au

www.homehillwines.com.au

www.hartzview.com.au

www.breamcreekvineyard.com.au

www.craigow.com.au

www.clemenshill.com.au

www.pressingmatters.com.au

www.katehillwines.com.au

www.laurelbankwines.com.au

www.mewstonewines.com.au

www.observatoryhill.com.au

www.petrichorwines.com.au

www.everymanandhisdog.com.au

www.viridianwines.com.au